Privacy Policy

I updated the policy so it consistently covers *famalliance.org, go.famahub.com**, and* https://go.famahub.com/getstartedwithfama, and I also cleaned up several conflicting statements in the original version—for example, saying you “do not collect information” while later describing forms, registrations, payments, surveys, SMS, and email collection.

Privacy Policy

Faith Action Ministry Alliance, Inc. (FAMA)
Last Updated: September 12, 2026

This Privacy Policy explains how Faith Action Ministry Alliance, Inc. (“FAMA,” “we,” “us,” or “our”) collects, uses, protects, and shares information when you visit, access, register through, or otherwise interact with our websites, forms, portals, programs, events, and related online services.

This Privacy Policy applies to websites and online services operated by or on behalf of FAMA, including, but not limited to:

These websites and related pages, forms, portals, and services may collectively be referred to in this Privacy Policy as the “Sites.”

By using our Sites or submitting information through them, you acknowledge the practices described in this Privacy Policy.

Information Collection

What Personal Information Do We Collect?

We may collect information that you voluntarily provide when you interact with FAMA.

Depending on how you use our Sites, this information may include:

Name
Email address
Telephone or mobile number
Mailing or residential address
Organization, church, business, or community affiliation
Volunteer interests and availability
Skills, experience, and areas of interest
Event registration information
Program registration information
Survey responses
Communication preferences
Donation or transaction-related information
Information submitted through forms, questionnaires, applications, support requests, or live chat
SMS/text messaging consent and preferences
Other information you voluntarily provide to FAMA

We may also collect certain technical information automatically when you use our Sites, such as:

IP address
Browser type
Device information
Pages viewed
Referring website
Approximate location based on IP address
Date and time of visits
Website interactions
Cookie and analytics information

Payment card information may be processed by third-party payment processors. FAMA does not intend to directly store complete payment card information on its own servers.

When Do We Collect Information?

We may collect information from you when you:

Register on one of our Sites
Create an account or profile
Register for an event
Register to volunteer
Complete an intake form
Apply for or participate in a FAMA program
Make a donation or payment
Subscribe to a newsletter
Opt in to receive email or SMS communications
Respond to a survey
Complete a questionnaire
Fill out an online form
Use live chat
Open a support request
Submit feedback
Contact us by telephone, email, text message, or another communication channel
Interact with our websites, advertisements, QR codes, landing pages, or digital campaigns

Information Usage

How Do We Use Your Information?

We may use the information we collect for purposes including:

Providing and administering FAMA programs, services, events, and community initiatives
Processing volunteer registrations and applications
Managing event registrations and attendance
Communicating important program or event information
Processing donations, payments, registrations, or other transactions
Creating and managing user or participant accounts
Personalizing your experience
Delivering content relevant to your interests
Improving our Sites, programs, services, and communications
Responding to customer service or support inquiries
Conducting surveys, assessments, and community research
Coordinating volunteers, participants, partners, vendors, sponsors, churches, businesses, and community organizations
Requesting ratings, reviews, testimonials, or feedback
Following up after email, telephone, text, live chat, or other correspondence
Sending newsletters, program updates, event reminders, fundraising communications, and organizational announcements
Sending SMS messages when you have provided appropriate consent
Maintaining security and preventing misuse, fraud, or unauthorized activity
Complying with legal, regulatory, contractual, or reporting obligations

We may also use aggregated or de-identified information for organizational planning, reporting, research, program development, and community impact measurement.

Information Protection

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Our security practices may include:

Secure networks
Restricted access to personal information
Password-protected systems
SSL/TLS encryption
Malware and security monitoring
Access controls
Third-party service providers with security safeguards
Procedures designed to protect sensitive information

Personal information is generally accessible only to authorized personnel, contractors, or service providers who require access to perform legitimate organizational functions.

Sensitive payment information is generally transmitted through secure payment gateways or third-party payment processors and is not intended to be stored or processed directly on FAMA servers.

No method of transmission over the Internet or electronic storage is completely secure. Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

Cookie Usage

Do We Use Cookies?

Yes.

Cookies are small files that a website or service provider may place on your device through your web browser. Cookies help websites recognize browsers, remember preferences, improve website functionality, understand website activity, and provide a better user experience.

We may use cookies and similar technologies to:

Remember user preferences
Maintain account or session functionality
Support registrations or transactions
Understand how visitors use our Sites
Measure website traffic and interactions
Improve website performance
Analyze communications and campaigns
Track advertising performance where applicable
Support third-party tools integrated into our Sites

We may also use trusted third-party services to collect or analyze this information on our behalf.

You may configure your browser to notify you when cookies are being sent or to block some or all cookies. Because browsers differ, please consult your browser’s settings or Help section for instructions.

Disabling cookies may affect certain Site functions, including login, forms, registrations, preferences, payment functions, or other interactive features.

Third-Party Disclosure

We do not sell personal information to third parties for monetary compensation.

We may disclose or provide access to personal information to trusted third parties when reasonably necessary to operate our organization and provide services. These parties may include:

Website and hosting providers
CRM and communication platforms
Email and SMS service providers
Payment processors
Event registration systems
Volunteer management systems
Analytics providers
Cloud storage providers
Customer service tools
Professional advisers
Vendors or contractors assisting FAMA
Government or law enforcement authorities when legally required

These third parties may process information only as necessary to provide their services or as otherwise permitted by applicable law and their respective agreements and privacy policies.

We may also disclose information when reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Protect the rights, property, or safety of FAMA
Protect Site users or members of the public
Prevent fraud, abuse, or security threats
Enforce agreements or organizational policies

Third-Party Links

Our Sites may contain links to third-party websites, services, applications, social media platforms, donation systems, registration systems, or other resources.

These third-party services operate independently from FAMA and may maintain their own privacy policies.

FAMA is not responsible for the privacy practices, content, security, products, or services of third-party websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Google Services and Google AdSense

FAMA may use Google products or services, including analytics, advertising, or other technologies.

Google’s advertising requirements and practices are governed by Google’s policies and advertising principles.

FAMA has not necessarily enabled Google AdSense across all Sites. We may use Google advertising services, Google Analytics, or similar services now or in the future.

If advertising or analytics services are used, cookies or similar technologies may be used to measure website activity, advertising effectiveness, or user interactions.

Analytics and Behavioral Tracking

Our Sites may use analytics, marketing, CRM, advertising, or tracking technologies provided by FAMA or third-party service providers.

These technologies may collect information regarding how users interact with our Sites, emails, landing pages, forms, advertisements, and other communications.

Where required by applicable law, we will provide appropriate notice or consent options.

Do Not Track Signals

Some web browsers offer a “Do Not Track” or similar privacy setting.

Because there is not currently a universally accepted technical standard for responding to all Do Not Track signals, our Sites may not respond uniformly to every browser-based Do Not Track request.

Users may manage cookies and tracking preferences through their browser settings and any privacy or cookie controls we make available.

California Online Privacy Protection Act

The California Online Privacy Protection Act (“CalOPPA”) requires certain operators of commercial websites and online services that collect Personally Identifiable Information from California consumers to make disclosures regarding their privacy practices.

Consistent with applicable requirements:

Users may visit publicly available portions of our Sites anonymously.
A link to this Privacy Policy will be made reasonably accessible from our Sites.
Our Privacy Policy link will contain the word “Privacy” or otherwise be clearly identifiable.
Updates to this Privacy Policy will be posted on this page.
Users may contact us to request updates or corrections to certain personal information.

Additional privacy rights may apply to California residents depending on the nature of the information collected and applicable law.

COPPA – Children’s Online Privacy Protection Act

The Children’s Online Privacy Protection Act (“COPPA”) provides protections regarding the online collection of personal information from children under the age of 13.

FAMA does not knowingly use its general-purpose Sites to specifically market to children under 13 or knowingly collect personal information directly from children under 13 without appropriate authorization where required by law.

Some FAMA programs, schools, youth initiatives, events, educational activities, or community programs may involve children or minors.

When information concerning a child or minor is required for participation in such programs, FAMA may obtain the information from a parent, legal guardian, school, authorized organization, or other appropriately authorized individual and will seek to handle such information in accordance with applicable law.

Parents or guardians who believe information concerning a child has been submitted improperly may contact us using the information provided below.

Fair Information Practices

The Fair Information Practice Principles have influenced privacy and data protection practices in the United States and internationally.

FAMA seeks to use reasonable practices to provide transparency, security, accountability, access, and appropriate remedies concerning personal information.

Data Breach Response

If we become aware of a data breach affecting personal information, we will take appropriate action consistent with applicable federal and state laws.

Where notification is legally required, we will provide notice to affected individuals within the timeframe required by applicable law.

Depending upon the circumstances, notification may be provided by:

Email
Written notice
Telephone
Website notice
Other legally permitted methods

Individual Rights and Requests

Depending on applicable law and the nature of your relationship with FAMA, you may request that we:

Provide information about personal information we maintain about you
Correct inaccurate information
Update your contact information
Change your communication preferences
Stop sending certain marketing communications
Delete certain information when legally permissible

Some information may need to be retained for legal, accounting, safety, program administration, contractual, or recordkeeping purposes.

Requests may be submitted using the contact information listed at the end of this Privacy Policy.

CAN-SPAM Act

The CAN-SPAM Act establishes requirements for certain commercial email communications and provides recipients with the ability to opt out of marketing emails.

We may collect and use your email address to:

Send organizational information
Respond to inquiries
Provide requested information
Process registrations or transactions
Send confirmations and updates
Provide information concerning programs or services
Communicate event information
Send newsletters
Send fundraising or organizational communications
Continue communications with individuals who have an existing relationship with FAMA

To support compliance with applicable email requirements, we seek to:

Avoid false or misleading subject lines and sender information
Clearly identify communications when required
Provide appropriate organizational contact information
Monitor third-party email providers where applicable
Honor valid unsubscribe requests
Provide an unsubscribe method in applicable marketing emails

You may unsubscribe from applicable marketing emails by following the unsubscribe instructions provided in the email or contacting:

[email protected]

Transactional, administrative, safety, account, registration, program, or other non-marketing communications may still be sent when necessary.

SMS and Text Messaging

You may have the opportunity to opt in to receive SMS or text message communications from FAMA through:

Website forms
Volunteer forms
Event registration forms
Program registration forms
QR codes
Landing pages
Written consent
Other approved opt-in methods

SMS communications may include:

Event reminders
Volunteer updates
Program updates
Registration confirmations
Organizational announcements
Scheduling information
Community alerts
Fundraising or promotional communications where appropriate consent has been obtained

Message frequency may vary.

Message and data rates may apply depending on your wireless carrier and service plan.

Consent to receive marketing text messages is not a condition of purchasing goods or services or participating in a FAMA program unless otherwise clearly disclosed and legally permitted.

You may opt out of applicable SMS communications by replying STOP or using another opt-out method provided in the message.

You may reply HELP for assistance when supported by the applicable messaging platform.

Wireless carriers are not liable for delayed or undelivered messages.

Information Related to Volunteers, Events, and Community Programs

Because FAMA operates community, educational, volunteer, charitable, and neighborhood programs, we may collect information necessary to:

Determine volunteer interests
Coordinate volunteer assignments
Schedule volunteers
Provide orientation or training
Manage safety and risk documentation
Track participation
Manage events
Manage community programs
Communicate with participants
Coordinate with partner organizations
Measure program outcomes and community impact

Information collected for these purposes will be handled in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

FAMA may update this Privacy Policy periodically to reflect changes in:

Our programs
Our Sites
Technology
Third-party service providers
Legal requirements
Organizational practices

When we update this Privacy Policy, we will update the “Last Updated” date at the beginning of the policy.

Material changes may also be communicated through our Sites or other appropriate methods.

Your continued use of our Sites following the posting of an updated Privacy Policy constitutes acknowledgment of the updated policy to the extent permitted by law.

Contacting Us

If you have questions regarding this Privacy Policy, would like to update your information, or would like to submit a privacy-related request, please contact:

Faith Action Ministry Alliance, Inc.
5107 East 32nd Ave
Tampa, Florida 33619
United States

Website: famalliance.org
FAMA Hub: go.famahub.com
Getting Started: go.famahub.com/getstartedwithfama
Email: [email protected]
Phone: 813-773-3262

Last Updated: September 12, 2026

One important change I made was replacing the original absolute statement “We do not collect information from visitors” because it conflicts with FAMA’s actual forms, volunteer registrations, events, surveys, payments, email signups, and SMS opt-ins. The revised language more accurately describes what the Sites appear to do.

Because this will function as a legal/privacy notice, it would also be wise to have counsel review the final policy specifically for Florida privacy requirements, SMS/TCPA consent language, children’s/youth program data, and any CRM/tracking tools used through FAMA Hub before publishing.